Exceptional Project Management: The Suburban Testing Labs Advantage
At Suburban Testing Labs, we don’t just deliver data—we deliver confidence. Our dedicated project management team ensures seamless service, from project setup to final reporting, so you can focus on what matters most: protecting public health and the environment. This level of personalized attention sets us apart in an industry where many competitors lack a full-service project management team.
“Our clients need us to be their eyes and ears at the lab and be easily available to them when in need,” says Lauren Ulle, Project Manager.
Sean Osborne, our Client Services and Sales Team Manager, has a very client-focused mentality. “Clients want access to speak with someone who can truly support all their needs. We pride ourselves in taking care of every client!”
Why Project Management Matters to You
Without strong project oversight, issues can arise that lead to missed deadlines, compliance risks, or unnecessary stress. That’s why we’ve invested in building a specialized Client Services and Project Management Team to act as your trusted partner every step of the way.
Our team ensures:
Clear Communication: You’ll have a single point of contact who knows your project inside and out, making communication simple and efficient. “I believe it makes our clients feel supported and they know they have someone they can count on,” said Lauren. But we also work as a team, so no client request goes unanswered. “No matter where your PM is or what they’re doing, you will always have someone monitoring emails and calls coming into our office so a request never goes unanswered,” shared Sarah Pitrovich, Project Manager.- Proactive Problem Solving: Our project managers anticipate challenges before they arise and work with you to find solutions quickly with automated regulatory tracking tools like our RegTrack System.
- Tailored Support: Every client is unique, and so are their needs. Our team takes the time to understand your project goals, providing customized support and guidance.
- On-Time Results: With a dedicated team keeping your project on track, you can rely on us to meet even the tightest deadlines. (See our October Turnaround Time Report)
Sarah shared what her clients typically need the most: “A translator for DEP. Sometimes clients get new requests from DEP and it’s our goal to guide them and figure out what analyses will best match the client’s and DEP’s requirements, so they stay compliant.”
A Dedicated Team You Can Rely On
Unlike many competitors who leave project oversight to analysts or general staff, Suburban Testing Labs has a fully dedicated team of project management professionals. These experts bring years of experience in environmental testing. They’re not just familiar with your industry—they’re passionate about it.
One of our team members, Abigail “Abbi” Cunningham, shared that offering each client a dedicated Project manager “helps give a direct contact and face to their account on our end to make things feel more personable, especially in times of concerns.”
From the moment you partner with us, your assigned project manager will guide you through every aspect of the process:
- Initial Project Planning: Your project manager will ensure that your specific requirements and regulatory needs are understood from day one.
- Sample Coordination: Whether our field services team is sampling for you, you’re dropping off samples at our new State College service center, or coordinating services with our headquarters, your project manager will handle the logistics so you can focus on operations.
- Data Delivery and Reporting: Your project manager oversees timely, accurate reporting, ensuring the results are defensible and meet your compliance standards.
Reviewing client reports for accuracy is one of the key job functions of our client services team. When reviewing reports, Abbi shares “Our team meticulously reviews every report for accuracy, ensuring that all details align with your project requirements and compliance standards.”
“For wastewater, we review relationships between analyses like CBOD/BOD/TSS and TKN/Ammonia. There is a science to everything and analyses ‘talk’ to each other. Each analysis is a small part of a greater story,” said Sarah.
Our Commitment to Your Success
At Suburban Testing Labs, we understand that your success depends on more than just accurate data. It’s about confidence—confidence that your samples are being handled with care, that your deadlines will be met, and that every detail is managed with precision.
Our project management team ensures that confidence. They’re your advocates, advisors, and problem-solvers, working tirelessly to make your experience with us seamless and stress-free.
Ready to leave behind the stress of managing testing projects alone? If you’re tired of feeling like just another client in a crowded queue, it’s time to discover the Suburban Testing Labs difference. Contact us today and discover how our expert project management team can make your next project seamless.
Contact us today to learn more about how our dedicated Client Services and Project Management Team can support your next project. Reach out at 610-375-TEST or email info@suburbantestinglabs.com.
At Suburban Testing Labs, we don’t just deliver results—we deliver peace of mind.
At Suburban Testing Labs, we’re more than just a testing facility—we’re a partner committed to helping you succeed. Our track record of fast, dependable service makes us the trusted choice.
Want to learn more about our testing capabilities or how we can support your operations? Contact us today for a personalized consultation or quotation. Email us at sales@suburbantestinglabs.com or fill out our contact form for a quick response.
Contact Information:
Suburban Testing Labs
Phone: (610) 375-8378
Email: info@suburbantestinglabs.com